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A three step methodology backed up by custom digital tools

HOW WE WORK
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Slice and Dice

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Look and Feel and Deliver

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Brain and Muscles

Step 1 - Slice and Dice

TIME FRAME
Five to Thirteen weeks ‍

Our Slice and Dice services aim to make our clients define exactly what their objectives are and how they will achieve them. Using research methods on behalf of our expertise and of our business cases, we establish the criteria for the achievement of your objectives and the path to success.

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What is it?

It’s a research, analysis and consultancy phase that encompass the different aspects of the Digital Commerce Lifecycle. With respect to acquiring, on-boarding, retaining and nurturing customers, it defines what the concerns are, the goals to fulfill, the priorities, the deliverables, a time frame and a budget, and most importantly, a shared vision of the way to get there.Research covers many aspects, including analysing current workflows, acquisition strategy, on-boarding and retention program, customer care services, …

Step 2 – Look and Feel and deliver

TIME FRAME
Seven to Fifteen weeks ‍

Our Look and Feel and Deliver services abut on the Slide & Dice services reports and twist them with our thorough knowledge of design, user experience, conversion optimisation and technology to provide smart and innovative solutions to complex problems.

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How do we make it?

We start with making the roadmap agreed on Step1 alive. Our experienced team members take the report document into development making strategic separate core areas such as design, front-end interface, workflow, user-experience and technology collaborating to make sure everyone is focused on the same objective: our client success. The goal is to rapidly deliver at you fingertips a Minimal Viable Product that can be reviewed and challenged. 

Step 3 – Brain and Muscles

TIME FRAME
Five to nine weeks or more if the results outperforms the expectations. ‍

Our Brain and Muscles services is focused on providing ongoing strategic and operational support and help to ensure a smooth but mind-blowing roll-out.We are on your side and we work as partners to make your business objectives come true.

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How do we do?

The success relies on the principles of a well-planned roll out phase.

First, we stand by our clients to precisely document the roll out and avoid the pitfalls that frequently arise along the way.

Second, we help them identify the internal and external Key Success Factors, select the Key Performance Indicators, and find out market benchmark to compare us with.

Third we stimulate our clients growth by implementing marketing, sales and delivery excellence with regards to customer acquisition, customer onboarding, customer care, customer retention/upsell.

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Getting inspired?

Feel free to give us a call or drop an email and let’s start a conversation!

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